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酒店英语
主讲教师 王超群/亳州职业技术学院
学习人数 1014
开课周期 2022年01月14日 ~ 2022年03月13日
教学进度
预报名
进行中
已结课
课程期次 共 9 周
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《酒店英语》是为高等职业院校酒店管理专业学生及未来要从事酒店业的人士开设的一门专业英语课程。本课程围绕酒店服务工作,教授每一工作流程所需要的专业英语词汇和常用口语,重点训练和提高学生的英语表达技能,尤其是听说技能的训练和提高,使学生能在从事一线部门的酒店服务工作中能够用英语为境外游客提供服务与交流。具体教学内容包括:前台、客房、餐饮、康乐、商务中心、收银、室内外指路、旅游推荐、求职与面试、问题与投诉处理、市场与营销。

旨在通过本课程的学习,使学生具有酒店服务工作的基本技能、较突出的语言表达能力和交际能力,具有从事涉外酒店接待的实践能力,具有良好的职业道德素养、服务意识,具有职业生涯发展基础、具备可持续发展能力,为进一步从事涉外酒店实践工作奠定良好的基础,成为高端技能型酒店从业人才。


课程概述
课程大纲
  • Chapter-1 Making reservations
    • Part-1 Taking a reservation
    • Part-2 Confirming
    • Part-3 Listening scripts
    • Part-4 Additional words and expressions
    • Part-5 Additional reading
  • Chapter-2 Checking in
    • Part-1 Checking into a hotel
    • Part-2 I’m traveling with a lot of jewelries
    • Part-3 Listening scripts
    • Part-4 Additional words and expressions
    • Part-5 Additional reading
  • Chapter-3 Talking about hotel facilities
    • Part-1 I’d like to inquire about your hotel facilities
    • Part-2 Facilities about your hotel
    • Part-3 Listening scripts
    • Part-4 Additional words and expressions
    • Part-5 Additional reading
  • Chapter-4 Giving directions inside the hotel
    • Part-1 Excuse me,where is the fitness center
    • Part-2 The exchange bureau is in the basement
    • Part-3 Listening scripts
    • Part-4 Additional words and expressions
    • Part-5 Additional reading
  • Chapter-5 Giving directions outside the hotel
    • Part-1 I’d like to go shopping
    • Part-2 I’d like to travel in the city
    • Part-3 Listening scripts
    • Part-4 Additional words and expressions
    • Part-5 Additional reading
    • Part-6 Expansive learning
  • Chapter-6 Tour recommendation
    • Part-1 Could you recommend some itineraries for me
    • Part-2 I’d like to visit something typically Chinese
    • Part-3 Listening scripts
    • Part-4 Additional words and expressions
    • Part-5 Additional reading
    • Part-6 Expansive learning
  • Chapter-7 In the restaurant
    • Part-1 Do you have a reservation
    • Part-2 Welcome to Bird⁃nestle Restaurant
    • Part-3 Listening scripts
    • Part-4 Additional words and expressions
    • Part-5 Additional reading
    • Part-6 Expansive learning
    • Part-7 Expansive learning
    • Part-8 Expansive learning
  • Chapter-8 Introducing dishes
    • Part-1 Would you prefer something light or strong
    • Part-2 Introducing dishes
    • Part-3 Listening scripts
    • Part-4 Additional words and expressions
    • Part-5 Additional reading
  • Chapter-9 In the bar
    • Part-1 Welcome to Energy
    • Part-2 Would you care for something to drink
    • Part-3 Listening scripts
    • Part-4 Additional words and expressions
    • Part-5 Additional reading
    • Part-6 Expansive learning
  • Chapter-10 Business center facilities
    • Part-1 Hello, this is Business Center
    • Part-2 Can you introduce me your conference facilities
    • Part-3 Listening scripts
    • Part-4 Additional words and expressions
    • Part-5 Additional reading
    • Part-6 Expansive learning
  • Chapter-11 Room service
    • Part-1 Can I order something from the kitchen
    • Part-2 Could you bring up a couple of meals
    • Part-3 Listening scripts
    • Part-4 Additional words and expressions
    • Part-5 Additional reading
  • Chapter-12 Handling complaints
    • Part-1 What’ s going on down there
    • Part-2 There is something wrong with the air⁃conditioner
    • Part-3 Listening scripts
    • Part-4 Additional words and expressions
    • Part-5 Additional reading
  • Chapter-13 Handling problems
    • Part-1 My room hasn’ t been cleaned
    • Part-2 I promise what occurred to you will never repeat
    • Part-3 Listening scripts
    • Part-4 Additional words and expressions
    • Part-5 Additional reading
  • Chapter-14 Paying bills
    • Part-1 Could I have the bill, please
    • Part-2 How would you like to make payment
    • Part-3 Listening scripts
    • Part-4 Additional words and expressions
    • Part-5 Additional reading
  • Chapter-15 Handling payment queries
    • Part-1 I think there is a mistake
    • Part-2 This number is ridiculous
    • Part-3 Listening scripts
    • Part-4 Additional words and expressions
    • Part-5 Additional reading
  • Chapter-16 Job application
    • Part-1 Writing your cover letter
    • Part-2 Thank you for coming in to register with the agency
    • Part-3 Listening scripts
    • Part-4 Additional words and expressions
    • Part-5 Additional reading
  • Chapter-17 Job interviewing
    • Part-1 Presenting yourself at an interview
    • Part-2 Do you have any questions about us?
    • Part-3 Listening scripts
    • Part-4 Additional words and expressions
  • Chapter-18 Health and entertainment
    • Part-1 Where can I find this kind of place in your hotel?
    • Part-2 Is there a KTV in your hotel?
    • Part-3 Listening scripts
    • Part-4 Additional words and expressions
  • Chapter-19 Sales and marketing
    • Part-1 I hope you can offer us the lowest price
    • Part-2 I’d like to talk to you about booking rooms for the staff of our company
    • Part-3 Listening scripts
    • Part-4 Additional words and expressions
  • Chapter-20 Emergencies
    • Part-1 My son is having a high fever
    • Part-2 I have been vomiting all the morning
    • Part-3 Listening scripts
    • Part-4 Additional words and expressions
    • Part-5 Expansive learning
    • Part-6 Expansive learning
    • Part-7 Expansive learning
  • Chapter-21 Examination
授课目标
预备知识
配套教材
参考教材
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